The U.S. Federal Trade Commission (FTC) has implemented a new rule to protect consumers and promote fair competition. Now in effect, the rule bans the sale and purchase of deceptive reviews, granting the FTC authority to impose civil penalties against knowing violators.

Customer reviews are essential for small businesses to build credibility and increase sales and reviews that aren’t real erode consumer trust, harm businesses dependent on authentic feedback, and leave small businesses vulnerable to unfair negative reviews from bad actors.

According to FTC Chair Lina Khan, such reviews harm consumers by misleading them and unfairly disadvantaging honest competitors. She noted that the regulation seeks to enhance transparency and promote a fair, trustworthy marketplace.

This new rule by the FTC specifically prohibits reviews and testimonials attributed to non-existent individuals, generated by artificial intelligence, or written by people with no real experience using the product or service. It also bars businesses from creating or purchasing fake reviews and prevents employees or insiders from posting misleading testimonials.

Companies caught engaging in these practices—whether by buying fake reviews, issuing baseless legal threats, or using intimidation tactics—will face penalties. This move aims to deter unethical businesses from manipulating public perception while leveling the playing field for legitimate competitors.

Consumers can report suspicious activity and violations directly to the FTC at reportfraud.ftc.gov.

This regulation reflects the FTC’s ongoing efforts to enhance accountability and restore consumer trust in the online marketplace, ensuring businesses compete fairly and honestly.